Do Heartland members get money back from the cooperative?
YES! Each year since the consolidation in 1997, Heartland has sent hundreds of thousands of dollars in capital credit retirements to its members.
Heartland Rural Electric Cooperative is a non-profit electric utility, which means the co-op is owned by those it serves & not by private investors.
What are capital credits and why do I receive them as a co-op member?
Revenue collected from members is called patronage. As a non-profit electric utility, Heartland needs only to cover the cost of yearly operations, and keep sufficient cash on hand for capital needs. After meeting the cooperative's financial obligations, margins are allocated to the members as capital credits.
As a co-op member, you share in the margins of Heartland. The longer you use the service and the more service you use, the more capital credits you accumulate. The actual cash amount (retirement) you receive is determined by the cooperative Board of Directors and is usually a percentage of your total usage amount.
Who is eligible to receive capital credits?
If you receive service from Heartland, you are eligible to receive capital credits, as part of your membership agreement.
When will I receive my share of capital credit retirements?
Each year, the Board of Directors approves the portion of capital credits to be retired. Because all members and former members are eligible to receive capital credit retirements, it is necessary to properly budget for this expense. By retiring a portion at a time, the co-op is able to maintain financial stability while demonstrating a key benefit of cooperative ownership to its members.
How does Heartland use member patronage?
The co-op uses the money for the following:
- To maintain adequate cash flow to meet current expenses
- To preserve enough equity in the company to meet banks’ debt to equity requirements and lower the co-op cost of borrowing money
- To reinvest millions of dollars in system improvements, new services and the capital budget
How much does Heartland refund to its members?
Heartland has retired nearly $13 million to its members.
How is capital credit retirement determined?
Members of the Heartland Board of Directors want the capital credit retirement to be timely for all members. The current retirement plan is often refered to as "first in, first out" meaning both longtime members and new members receive checks. As a result, new and existing members are eligible to share in the benefits of Capital Credit retirements.
I received a capital credit statement from Heartland in the mail, what is it and what does it mean?
Each year, Heartland issues the members a statement outlining the total amount of capital credits their account has accumulated during the prior years of service. This is called an allocation statement and is sent as a courtesy so that you my be kept informed of your vested interest in the co-op.
If I should decide to move, what can I do to ensure I receive a capital credit retirement check?
If you are currently a member and have plans to move out of the Heartland service area, you need to make sure our office has your forwarding address. This will allow us to keep you informed, and send you capital credit retirement checks.
How can I check to see if I have unclaimed capital credits?
Unfortunately, many members leave our service area without leaving us their forwarding address. As a result, we are unable to contact them when their retirement checks have been processed leaving thousands of dollars in unclaimed capital credit retirements each year.
Heartland is required by law to publish a list of all unclaimed capital credit retirements in a newspaper of general circulation. This list is usually published in the The Heartland Heartbeat Quarterly Newsletter.
If you suspect you may have unclaimed capital credits with Heartland or you are making a claim on behalf of a deceased individual, you need to call our office and speak with a member service representative.