Outage Reporting

To report an outage, access your account online here, or call toll-free, 1-800-835-9586, 24-hours a day.

Heartland's new Smarthub web portal provides members with a new way to report outages and check on restoration efforts. You can access Smarthub through your web browser at https://heartlandrec.smarthub.coop/, or on your smartphone or other mobile devices by downloading the app through iTunes or Google Play.

During major outages, Heartland will post news about restoration efforts on Facebook

You can view Heartland's outage map here to see where outages are happening across Heartland's 12-county territory

Animals, weather, accidents and other unforeseen causes can disrupt the delivery of electricity to your home or business. At Heartland, our group of dedicated employees stand ready to begin the process of restoring power as soon as a disruption occurs.