How does Heartland decide how much to charge for electric service?

Every few years, Heartland works with an outside consultant to conduct a cost-of-service study to determine the true cost of providing electricity to our members. These studies are essential for us to set rates that are fair and equitable for all members.

The cost-of-service study helps us identify the various costs associated with distributing electricity to members, taking into account factors such as the cost of fuel, the cost of system construction and maintenance, and the cost of providing customer service. It also examines the cost of providing power to different types of members, such as residential, small commercial, and large industrial, so we can set appropriate rates that accurately reflect the cost of serving each.