What are my options for paying my bill?

  • Automatic Payments – Heartland allows you to set up automatic payments on your due date, which is typically the last business day of the month. You can set up automatic payments through SmartHub. Automatic payments can be made using your bank account or credit/ debit card. Contact us at (800) 835-9586 if you have questions.
  • SmartHub – Our free SmartHub service, available online and on your smartphone, allows you to make payments using your debit/credit card or bank account whenever and wherever you want. Visit our SmartHub Member Portal Guide page to learn more.
  • Automated Phone System – Heartland follows the Payment Card Industry Data Security Standard, which means our Member Service Representatives do not handle credit card payments over the phone. However, you can make credit card payments 24/7 using our automated system by calling (888) 999-5517.
  • Drop Off or Mail In – Payments can be dropped off at our Girard and Mound City offices, as well as at Community National Bank and Trust in Iola. Checks can also be mailed to the address listed on your bill. Please note that payments must arrive at our office on or before the due date in order to avoid late fees—even if the post office was responsible for delayed delivery. For this reason we strongly encourage other forms of payment.

Heartland members looking for an alternative to the monthly electric bill can select our Prepaid billing option, which is a pay-as-you-go method of paying for the power you use. Members who sign up for this program pay no upfront deposit, and have no late fees or connection fees if power is disconnected.