On the morning that your funds run out, you qualify to be disconnected. Disconnections will occur around 11 a.m. that day. No disconnections will occur on weekends or holidays. A disconnected account will be reconnected automatically once a payment is made that is sufficient to place funds back in the account. We recommend paying online or through our automated phone system for the fastest reconnection 24 hours a day. You can also pay in person at one of our offices during office hours. Payments made to our night drop boxes will not be posted until the morning of the next working day, so the reconnection would not occur until that time.
