When a bill becomes past due, a charge of five percent is added to the bill and collection efforts will be initiated. HREC may disconnect service for a past-due bill 10 days after the date of mailing written notice to the member. If service is disconnected, all collection, disconnection and reconnection charges and all other utility charges must be paid before service is restored. Heartland will make every effort to restore service on the day payment arrangements are made, or no later than the next business day.
