If you have a security or yard light, a charge for that may appear on your bill, depending on whether you own it or whether it is owned by Heartland.
You may also be charged a monthly fee for a security light or generator transfer switch if you have asked Heartland to install that additional equipment.
Certain situations will lead to service fees being charged, especially in the case of late payments or if power is disconnected due to nonpayment. Heartland’s Temporary Service Minimum Fee is $50. The Meter Test Fee is $35.
Heartland’s Returned Check Charge is $35. The Collection Charge is $50. Heartland’s Cutoff Charge is $50. The After Hours Remote Reconnect Fee is $40, and the After Hours Field Reconnect Fee is $90.
Heartland will charge members for materials furnished and for work done on members’ premises beyond the equipment owned and installed by the cooperative; for trouble calls not occasioned by negligence on the part of the cooperative, and any other work or service requested and authorized by the customer. The cooperative will not charge for replacement or repair of equipment furnished and owned by the cooperative, except when repairs or replacement are caused by negligence or misuse by the customer or the customer’s agents.