How does Heartland determine which poles need to be replaced?

Heartland has tens of thousands of electric poles on our system. Each year, Heartland contracts with Osmose Utility Services to inspect and, when necessary, treat poles within certain areas of our system on a rotating basis so all poles are inspected over time. Poles are inspected for rot and flagged for replacement when necessary.

However, since each pole is only inspected once every few years, it is important for members to let us know if they see a pole that appears to be in poor condition. Members are encouraged to report poles in poor condition by calling (800) 835-9586.