Why can’t I give my credit card information to Heartland staff over the phone?

Payment Card Industry Data Security Standard (PCI DSS) compliance is a set of rules and guidelines that businesses (including Heartland) that handle credit card information are required to follow as part of their agreements with card processing companies. Think of it as a security checklist to make sure that credit card data is kept safe and protected from hackers and thieves. We follow these rules so that the cooperative and our members are protected from things like hacking and stealing of your information.

PCI compliance requires Heartland to use safe ways to handle your credit card info. The fewer people who have access to your info, the better. Sharing credit card information from person to person over the phone just isn't as safe as other methods. We strongly recommend using SmartHub on the web or app, but other good alternatives include using our automated payment phone line or paying in person. We have a wealth of resources to help you get started on our SmartHub Member Portal Guide, and you are always welcome to call us at (800) 835-9586 for assistance.