Why doesn’t the Peak Charge on my bill match up with what I see in SmartHub?

If your monthly peak hour occurred from 4 to 5 p.m., your bill will list 5 p.m. as the basis for your Peak Charge. This reflects the way our behind-the-scenes metering system measures usage.

SmartHub looks at the same data a little differently. If you want to see the same time period in SmartHub, you would need to look at the 15-minute interval data from 4:00, 4:15, 4:30 and 4:45. Add up those kW readings and you should have something very close to what is shown on your bill, although there will be small differences due to rounding as SmartHub uses two decimal places while our metering system uses three.