Why is Heartland’s Service Availability Charge higher than similar charges from investor-owned or municipal energy providers?

Heartland works hard to keep costs low while ensuring reliable service, but compared to investor-owned or municipal energy providers, we have a bigger electric system to maintain with fewer members to share the cost. A mile of line in a city might serve dozens or even hundreds of meters, but Heartland averages just three meters per mile of line. We also have many miles of line to maintain – around 3,800 miles, in fact – because our members are spread out over a large area.