Register Your Account in SmartHub Video Tutorial
Written Instructions
Step 1
From the SmartHub login screen, click on Sign up to access our Self Service site.
Step 2
Fill out the registration form completely and click the 'Continue' button.
Step 3
Enter the requested account information in order to verify your identity and click 'Submit'. Answers must match account info exactly.
Step 4
When successful, you’ll get a congratulations notification similar to this.
Step 5
Check your inbox for an email that will contain a button asking you to Verify Account.
Step 6
You will then be taken to a screen asking you to set your new password. Enter your password twice and click the 'Save' button.
Step 7
Next you’ll be asked if you want to try Paperless Billing. To opt in, click on the 'Yes, Go Paperless' button.
Step 8
Next, you’ll be asked to set a security phrase.
Step 9
Congratulations! You have successfully registered your account. Browse around and see all the ways to save time and money.
Set Up Auto Pay Video Tutorial
Written Instructions
Step 1
Sign in to your account using your email address and password you set up during registration.
Step 2
On the SmartHub home screen click on the 'Bill & Pay' menu on the left and then click on the 'Auto Pay Program' sub-menu.
Step 3
Check the ‘Terms & Conditions’ box to activate the 'Enroll' button.
Step 4
Click on the 'Enroll' button and select the 'Add New Card' or 'New Bank Account' link.
Step 4
Follow the prompts on the next screen to finish the process.
Sign Up for Paperless Billing in SmartHub Video Tutorial
Written Instructions
Step 1
Sign in to your account using your email address and password you set up during registration.
Step 2
On the SmartHub home screen, click on the 'Settings' menu on the left and then click on the 'Paperless Billing' sub-menu.
Step 3
Use the 'Go Paperless' slider on the account to activate.
Step 4
A pop-up window will ask if you are sure you want to set the account to paperless. Click the 'Yes' button to confirm.
Step 5
Congratulations! You have successfully activated paperless billing on your account.
Manage Notifications in SmartHub Video Tutorial
Written Instructions
Step 1
Sign in to your account using your email address and password you set up during registration.
Step 2
On the SmartHub home screen click on the 'Settings' menu on the left and then click on the 'Contact Methods' sub-menu.
Step 3
For this example, click the ‘Add Phone’ button.
Step 4
Type your phone number in and set the rules for that particular phone number, indicating whether you want to receive text and/or voice messages. Then click the 'Save' button.
Step 5
Enter the Verification Code that was texted to your phone and click the 'Save' button.
Step 6
The new phone number is now listed in the Verified Contacts section. You can always come back to edit or delete this contact.
Step 7
On the SmartHub home screen click on the 'Settings' menu on the left and then click on the 'Manage Notifications' sub-menu.
Step 8
For this example, click on the 'Billing' category.
Step 9
For each category, click the dropdown menu in the 'Text Message', 'Email' and 'Voice Message' columns and select the types of notifications you wish to receive.
