At Heartland, we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our consumer-members (that’s you!).
We rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages. It also allows co-op members to receive information about other important programs, events and activities.
Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address to our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.
While we always do our best to maintain service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages or email, if we have your updated contact information and communication preferences.
Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. Emails and text messages are also used to notify registered members of any changes in co-op event details. In addition, discrepancies on your account can be taken care of promptly if Heartland has accurate account information.
Many of you have been members of the co-op for years, and it’s likely that your account information hasn’t been updated for some time. We recognize that many members now use a cell phone as their primary phone service, and we might not have that number in our system.
Your contact information is not shared, but is only used by Heartland to send important information to you.
Please take a moment to confirm or update your contact information by calling our office at (800) 835-9586.
You can also update your information by sending us an email. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.