Add Contacts in SmartHub (Web)
Add Contacts in SmartHub Video Tutorial
Written Instructions
Step 1
Sign in to your account using your email address and password you set up during registration.
Step 2
On the SmartHub home screen, click on ‘Notifications ’ in the top menu bar.
Step 3
Click ‘Manage Contacts ’ in the middle of the sub-menu.
Step 4
Click ‘Add E-Mail Contact ’ to receive emails or click ‘Add Phone Contact ’ to receive text messages.
Step 5
If adding an e-mail contact, click the e-mail button and follow the prompts. If adding a phone contact, see the following steps.
Step 6
Enter the desired phone number, check the box labeled ‘Receive Text Messages ’, and click ‘Continue ’.
Step 7
Review the text message terms and conditions and click Agree to continue.
Step 8
The added phone number will receive a verification code via text message. Enter the code in the ‘Phone Verification Code ’ field and click ‘Save Contact ’.
Step 9
Congratulations! You have successfully added your contact. Visit the Manage Notifications menu to assign notifications to it.
Manage Notifications in SmartHub (Web)
Manage Notifications in SmartHub Video Tutorial
Written Instructions
Step 1
Sign in to your account using your email address and password you set up during registration.
Step 2
On the SmartHub home screen, click on ‘Notifications ’ in the top menu bar.
Step 3
Click ‘Manage Notifications ’ at the bottom of the sub-menu.
Step 4
Use the drop down arrow to select which section you want to set up notifications for.
Step 5
For each option you want notifications for, use the drop down list for ‘Text Message ’ and/or ‘E-mail ’ to activate that topic.
Step 6
Click on the ‘Save Settings ’ button at the bottom of the screen.
Sign Up for Paperless Billing in SmartHub (Web)
Sign Up for Paperless Billing in SmartHub Video Tutorial
Written Instructions
Step 1
Sign in to your account using your email address and password you set up during registration.
Step 2
On the SmartHub home screen, click on ‘My Profile ' in the top menu bar.
Step 3
Click Update ‘My Paperless Settings ’ at the bottom of the sub-menu. Then toggle the paperless slider on the account to activate.
Step 4
A pop-up window will ask if you are sure you want to set the account to paperless. Click the Yes button to confirm.
Step 5
You will then see a confirmation that the paperless bill status has been successfully changed. Click the ‘X’ in the upper right.
Step 6
Congratulations! You have successfully activated paperless billing on your account!
Set Up Auto Pay (Web)
Set Up Auto Pay Video Tutorial
Written Instructions
Step 1
Sign in to your account using your email address and password you set up during registration.
Step 2
On the SmartHub home screen, click on ‘Billing & Payments ’ in the top menu bar.
Step 3
Find the ‘Auto Pay Program ’ sub-menu and click on it.
Step 4
Select an account and click on the ‘Sign Up for Auto Pay ’ link. Follow the prompts on screen to connect your bank account or credit card.
Register Your Account in SmartHub (Web)
Register Your Account in SmartHub Video Tutorial
Written Instructions
Step 1
From the SmartHub login screen, click on Sign up to access our Self Service site .
Step 2
Fill out the registration form completely and click the Submit button.
Step 3
Enter the requested account information in order to verify your identity and click Submit . Answers must match account info exactly.
Step 4
When successful, you’ll get a congratulations notification like this.
Step 5
Check your inbox for an email that will contain a button asking you to Verify Account .
Step 6
You will then be taken to a screen asking you to set your new password.
Step 7
After you set your password, you’ll be asked if you want to try Paperless Billing. Click Yes and Submit to activate.
Step 8
The final step will be to set your security phrase. Once you have done that, you are ready to use SmartHub!
Step 9
Congratulations! You have successfully registered your account. Browse around and see all the ways to save time and money.