Smarthub Guidance - Web

Manage Notifications in SmartHub Video Tutorial

Written Instructions

Step 1

Sign in to your account using your email address and password you set up during registration.

Step 2

On the SmartHub home screen click on the 'Settings' menu on the left and then click on the 'Contact Methods' sub-menu.

Step 3

For this example, click the ‘Add Phone’ button.

Step 4

Type your phone number in and set the rules for that particular phone number, indicating whether you want to receive text and/or voice messages. Then click the 'Save' button.

Step 5

Enter the Verification Code that was texted to your phone and click the 'Save' button.

Step 6

The new phone number is now listed in the Verified Contacts section. You can always come back to edit or delete this contact.

Step 7

On the SmartHub home screen click on the 'Settings' menu on the left and then click on the 'Manage Notifications' sub-menu.

Step 8

For this example, click on the 'Billing' category.

Step 9

For each category, click the dropdown menu in the 'Text Message', 'Email' and 'Voice Message' columns and select the types of notifications you wish to receive.

Sign Up for Paperless Billing in SmartHub Video Tutorial

Written Instructions

Step 1

Sign in to your account using your email address and password you set up during registration.

Step 2

On the SmartHub home screen, click on the 'Settings' menu on the left and then click on the 'Paperless Billing' sub-menu.

Step 3

Use the 'Go Paperless' slider on the account to activate.

Step 4

A pop-up window will ask if you are sure you want to set the account to paperless. Click the 'Yes' button to confirm.

Step 5

Congratulations! You have successfully activated paperless billing on your account.

Set Up Auto Pay Video Tutorial

Written Instructions

Step 1

Sign in to your account using your email address and password you set up during registration.

Step 2

On the SmartHub home screen click on the 'Bill & Pay' menu on the left and then click on the 'Auto Pay Program' sub-menu.

Step 3

Check the ‘Terms & Conditions’ box to activate the 'Enroll' button.

Step 4

Click on the 'Enroll' button and select the 'Add New Card' or 'New Bank Account' link.

Step 4

Follow the prompts on the next screen to finish the process.

Register Your Account in SmartHub Video Tutorial

Written Instructions

Step 1

From the SmartHub login screen, click on Sign up to access our Self Service site.

Step 2

Fill out the registration form completely and click the 'Continue' button.

Step 3

Enter the requested account information in order to verify your identity and click 'Submit'. Answers must match account info exactly.

Step 4

When successful, you’ll get a congratulations notification similar to this.

Step 5

Check your inbox for an email that will contain a button asking you to Verify Account.

Step 6

You will then be taken to a screen asking you to set your new password. Enter your password twice and click the 'Save' button.

Step 7

Next you’ll be asked if you want to try Paperless Billing. To opt in, click on the 'Yes, Go Paperless' button.

Step 8

Next, you’ll be asked to set a security phrase.

Step 9

Congratulations! You have successfully registered your account. Browse around and see all the ways to save time and money.